Privacy policy
The Homenko Studio (collectively, "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Homenko Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details: Name, address, billing address, shipping address, phone number, and email address.
Order information: Items you view, put in your cart, purchase, return, or exchange.
Financial information: Payment confirmation and transaction details (processed securely via Shopify Payments/PayPal).
Product Personalization Data (Zepto): Custom names, dates, colors, and specific text you enter into the product customization fields.
Device information: Information about your device, browser, IP address, geolocation data (time zone, country/region), and cookie data.
Communications: Information you include in communications with us (e.g., customer support emails).
How We Use Your Personal Information
We use your personal information for the following purposes:
Provide and Improve the Services: To fulfill your orders, process payments, arrange for shipping (via Chit Chats and carriers), create custom designs (via Zepto), manage your account, and display the website in your local currency or language (Geolocation).
Marketing and Advertising: To send you promotional emails (if subscribed) and to show you online advertisements using pixels (e.g., Google Analytics, Meta Pixel).
Security and Fraud Prevention: To authenticate your account and screen orders for potential risk or fraud.
Communicating with You: To provide customer support and send order updates.
Reviews: To invite you to review your purchase via Judge.me.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
Shopify: Our platform provider, which processes data to power our store.
Service Providers:
Shipping: We share your name and address with Chit Chats (consolidation service) and carriers (USPS, Canada Post) to deliver your order.
Personalization: Customization data is processed by the Zepto Product Personalizer app.
Reviews: Name and email may be shared with Judge.me to verify reviews.
Business Partners: We use Shopify and marketing partners to support personalized advertising.
Legal Compliance: We may share information to comply with applicable laws, respond to subpoenas, or protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.
Your Rights and Choices
Depending on where you live (e.g., European Economic Area, UK, Canada, United States), you may have some or all of the rights listed below in relation to your personal information.
Right to Access / Know: You may have a right to request access to personal information that we hold about you.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information.
Right of Portability: You may have a right to receive a copy of your personal information.
Right to Opt-out of Targeted Advertising: You may opt out of the "sale" or "share" of your personal information for targeted advertising.
Managing Communication Preferences:
We may send you promotional emails. You may opt out of receiving these at any time by using the "Unsubscribe" link displayed in our emails.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request deletion.
If you purchase a personalized item for a child (e.g., "Kids Art Display"), you represent that you have the authority to provide the child's name for the purpose of order fulfillment.
Security and Retention
Please be aware that no security measures are perfect or impenetrable. However, we take reasonable precautions to protect your data.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in (for example, on Shopify's servers in the United States). We rely on recognized transfer mechanisms to ensure your data remains secure during these transfers.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at thehomenkostudio@gmail.com
The Homenko Studio
Calgary, AB, Canada